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RedWyre – Privacy Policy

Last Updated: 1/16/2026

 

RedWyre (“we,” “our,” “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.red-wyre.com) or communicate with us, including through SMS messaging (collectively, the “Service”). By using our Service, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

1.1 Identifiers

We may collect personal information such as:

  • Name

  • Phone number

  • Email address

  • Postal address

  • Job title or professional affiliation

 

1.2 Log & Usage Data

When you visit our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device identifiers

  • Pages you visit

  • Time spent on pages

  • Referring website addresses

 

1.3 Information You Provide

Including:

  • Website form submissions

  • Email communications

  • SMS conversations

  • Support-related messages

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1.4 Cookies & Tracking Technologies

We use cookies and similar technologies to improve website performance and analyze usage patterns.

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1.5 Third-Party Analytics

We may receive anonymized data from third‑party analytics tools to help us understand how our website is used.

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2. Sources of Information

Information may come from:

  • Direct submissions via forms, email, or SMS

  • Your device interaction with our website

  • Cookies and browser tracking

  • Third‑party analytics providers

 

3. How We Use Your Information

We use your information to:

  • Provide and improve our Service

  • Facilitate 1‑to‑1 SMS communications

  • Respond to inquiries and support requests

  • Schedule appointments and communicate about service needs

  • Enhance website performance and user experience

  • Comply with legal and security obligations

We do not use your information for marketing unless you explicitly opt in.

 

4. SMS Messaging Disclosures

4.1 Information Collected Through SMS

If you opt in to SMS messaging, we may collect:

  • Your mobile number

  • Message content

  • Message delivery metadata

 

4.2 Purpose of SMS Communication

We use SMS only for direct, 1-to-1 business communication, including:

  • Scheduling

  • Customer support

  • Service coordination

We do not send promotional or marketing SMS messages.

 

4.3 Opt‑Out Instructions

You may opt out at any time by replying:

STOP

This stops SMS messages from the specific RedWyre number you are communicating with.

 

4.4 HELP Instructions

For assistance, reply:

HELP

Or contact us at 1‑833‑733‑9973.

 

4.5 Carrier Liability

Mobile carriers are not responsible for delayed or undelivered messages. Delivery depends on your carrier and network.

 

4.6 SMS Terms & Conditions

For full details about how our SMS program works, please review our SMS Terms & Conditions: https://www.red-wyre.com/sms-terms

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5. How We Share Your Information

5.1 Service Providers

We may share data with trusted third‑party vendors who help with:

  • Website hosting

  • Analytics

  • IT operations

  • Compliance needs

They may use your information only as needed to perform their services.

 

5.2 Legal Requirements

We may disclose data if required to:

  • Comply with laws or legal processes

  • Respond to government or law‑enforcement requests

  • Protect the rights and safety of RedWyre and its users

 

5.3 No Selling or Marketing Disclosure

We do not sell or share your personal information — including SMS opt‑in data — with any third parties for marketing or advertising.

 

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Fulfill the purpose for which it was collected

  • Meet legal, accounting, or regulatory obligations

When no longer needed, data is securely deleted or anonymized.

 

7. Security

We take commercially reasonable steps to protect your information. However, no system can guarantee 100% security, and we cannot ensure absolute protection of electronically stored or transmitted data.

 

8. External Website Links

Our website may include links to external sites. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.

 

9. Your Privacy Rights

9.1 General Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Limit or object to certain processing

  • Withdraw consent where applicable

 

9.2 California Privacy Rights (CCPA)

California residents may:

  • Request details about the personal information we collect

  • Request deletion of their information

  • Opt out of data sales (we do not sell data)

  • Exercise their rights without discrimination

To exercise any rights, contact us using the information in Section 12.

 

10. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect information from children under 13.
If we discover such data has been collected, we will delete it promptly.

 

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Changes take effect when posted on this page.
The “Last Updated” date at the top reflects the latest revision.

 

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

RedWyre Technology Solutions, LLC
📞 1‑833‑733‑9973
🌐 https://www.red-wyre.com

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